X2M Connect
X2M Connect: Digitizing Utilities for a Smarter, Sustainable Middle East
Live: X2M Connect
Digitizing over 540,000 devices across APAC, in line with Dubai’s vision to become the world’s digital capital.
In the dynamic Middle East landscape, where urbanization and sustainability pressures are intensifying, utilities face significant challenges to modernize infrastructure while controlling costs and environmental impact.
The United Arab Emirates (UAE), with its Vision 2031 focusing on smart cities, digital transformation, and resource efficiency, leads this evolution.
Traditional utility systems, dependent on manual metering, monitoring, and maintenance, grapple with inefficiencies, leaks, and safety hazards, particularly in a region marked by extreme weather and rapid development.
Dicode Technologies, committed to bringing global innovations to the Middle East, has forged a strategic partnership with X2M Connect Limited (ASX: X2M), an Australian SaaS leader in Internet of Things (IoT) solutions.
This initiative is amplified by our key collaboration with InfraX—the technological arm of Digital DEWA (Dubai Electricity and Water Authority)—to deliver an innovative 'end-to-end' solution for upgrading analogue meters to smart infrastructure across the UAE.
X2M’s patented platform transforms "dumb" devices into smart, connected assets, providing real-time data and control for utilities, municipalities, and enterprises. Leveraging X2M’s proven technology—already digitizing over 540,000 devices across APAC—this alliance empowers the UAE with smarter grids, enhanced safety, and sustainability, in line with Dubai’s vision to become the world’s digital capital.
This case study showcases how Dicode, X2M, and InfraX are revolutionizing Middle Eastern utilities, aligning with national strategies like the UAE’s Digital Economy Strategy and Net Zero 2050 goals.
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Technology view - Micro-Engine intelligence
The Breakthrough Technology
X2M Connect’s IoT platform, enhanced by InfraX’s high-performance LoRaWAN (Long Range Wide Area Network) network infrastructure, is a versatile, device- and network-agnostic solution connecting gas, water, electricity meters, pressure sensors, batteries, and generators. At its core is the Freestyle Micro Engine (FME), an edge computing virtual machine that runs multiple applications on gateways or in the cloud, managing tens to tens of thousands of devices per instance. This enables distributed intelligence, remote reprogramming, and device-to-device communication with minimal central oversight.
Key advantages include:
Flexibility and Scalability: Supports diverse devices and networks (e.g., cellular, Wi-Fi, LoRa) with a low footprint, ideal for resource-limited settings, and tailored for UAE’s high-heat environments.
Real-Time Efficiency: Delivers cost-effective data streams for automated billing, leak detection, logistics optimization, and AI predictions, such as bottled gas consumption or renewable energy management.
Sustainability Focus: Promotes green initiatives through battery optimization for cellular base stations, renewable energy integration, and public safety features like earthquake-triggered gas shutoffs in disaster-prone areas.
Innovation Backbone: Backed by over 50 patents, it integrates with apps like Home Energy Management Systems (HEMS) and offers flexible models (direct sales, OEM, licensing), now available via Dicode’s PaaS (Platform as a Service) approach.
Proven Reliability: Commercially deployed in tech-advanced APAC markets (e.g., over 270,000 households in Japan for gas monitoring and 10,000 in Taiwan), with no significant CAPEX—just per-device monthly subscriptions and annual support fees.
The InfraX collaboration provides nationwide LoRaWAN coverage, exceeding industry standards and addressing pain points like manual processes and energy waste. Partnerships with AWS, KT, Vodafone, FarEasTone, Landis+Gyr, SoftBank, and DoCoMo affirm its global credibility.
Use Case – Energy Management
Value Proposition – X2M’s IoT Platform
Our Strategic Partnership Journey
Dicode’s collaboration with X2M began in 2024, building on X2M’s APAC successes, while our October 2024 agreement with InfraX marked a pivotal step in UAE deployment. Recognizing the region’s demand for resilient, AI-enhanced utilities, Dicode tailored commercialization strategies to UAE regulations, market dynamics, and sustainability mandates, integrating InfraX’s expertise in high-reliability network infrastructure for DEWA’s electricity and water networks.
Under the PaaS model, this 'end-to-end' solution includes advanced smart gas meters, InfraX-powered communication, and X2M’s patented IoT software—enabling a seamless CAPEX-to-OPEX shift for gas companies. Pilot deployments launched in early 2025, targeting UAE municipalities and utilities in Dubai and Abu Dhabi, with integration into smart city frameworks. Key phases:
Phase 1 (Q1 2025): Needs assessment and customization, adapting FME for regional devices like smart water meters, leveraging InfraX’s special-purpose IoT license from TDRA.
Phase 2 (Q2-Q3 2025): Initial site rollouts, connecting thousands of devices with InfraX’s nationwide LoRaWAN for real-time monitoring and renewable source integration (e.g., solar-powered gateways).
Phase 3 (Ongoing): Performance optimization with AI analytics, ensuring remote control, minimal downtime, and customized solutions for market segments like residential and industrial.
Challenges, such as legacy system integration, were resolved through X2M’s agnostic design and InfraX’s local infrastructure, resulting in scalable, efficient implementations.
Key Impacts and Results
Accelerated Digital Transformation: Pilots digitized gas, water, and electricity utilities, automating processes and reducing manual interventions by up to 80%, with InfraX’s network enabling nationwide upgrades for millions of meters.
Cost and Energy Savings: The PaaS OPEX model (per-device subscriptions) delivered ROI in 12-18 months, cutting technology acquisition costs significantly (up to 30%) and energy use by 20-30% via AI optimizations; real-time data halved logistics costs for gas distributors.
Enhanced Safety and Sustainability: Features like instant earthquake shutoffs and renewable integration, backed by InfraX, support UAE’s green agenda, minimizing carbon footprints without traditional waste issues.
Scalable Growth: From pilots to grid-wide applications, supporting use cases like public safety alerts and EV management; global devices grew from 475,000 to over 540,000 in 2025, with UAE adding thousands.
Funding Milestone: X2M’s $5.4 million oversubscribed raise in August 2025, strengthened by the InfraX tie-up, funded AI enhancements and Middle East expansion.
These outcomes have generated millions in efficiency gains, as covered extensively in regional media, and advanced UAE’s smart city ambitions.
Looking Ahead: Wiring the Middle East's Smart Future
With X2M’s robust FY25 results, AI expansions, and entries into markets like South Korea, Dicode and InfraX are scaling for broader UAE rollouts, including smart grids, predictive maintenance, and extensions to agriculture and defense. The partnership aims to revolutionize utilities by upgrading millions of meters, fostering innovation and sustainability.
